Shipping policy

At Hōjicha House, we take great care to ensure your tea reaches you quickly and in perfect condition. Below you’ll find details about how we process and deliver your order.

Processing Time & Tracking

  • Orders are typically packed and dispatched within 1-2 business days.
  • You’ll receive a confirmation email with tracking details once your order is on its way.

Shipping within Australia

  • FREE standard shipping on all orders with Australia Post. Standard shipping typically delivers within 3–7 business days.
  • Express shipping option is available at checkout with Australia Post for a flat rate of $15.00. Express shipping typically delivers within 1-4 business days.

Please note that while we aim to deliver your order within the stated timeframes, actual delivery times may vary due to factors beyond our control such as your location, during peak seasons, weather conditions or postal service issues. All deliveries are subject to Australia Post processing. For any enquiries regarding shipping delays, please contact us.

International Shipping

Hojicha House ships internationally with Australia Post to the following countries: New Zealand, United Kingdom and Singapore. Below is an overview of our international shipping rates and estimated delivery timeframes.


New Zealand (prices in NZD) 

  • Orders under $75: $19 flat rate 
  • Orders $75 - $130: $10 flat rate 
  • Orders over $130: FREE Shipping 

Estimated* timeframe: 4-7 business days


Singapore (prices in SGD) 

  • Orders under $60: $16.95 flat rate 
  • Orders $60 - $100: $10 flat rate 
  • Orders over $100: FREE Shipping 

Estimated* timeframe: 4-7 business days


United Kingdom (prices in GBP )

  • Orders under £35: £15 flat rate 
  • Orders £35 - £65: £10 flat rate 
  • Orders over £65: FREE Shipping 

Estimated* timeframe: 6-12 business days

*Estimated delivery timeframes are a guide only and may vary due to factors such as peak seasons. weather conditions or postal service issues. All deliveries are subject to processing by Australia Post and local postal services in your country. For any enquiries regarding shipping delays, please contact us.


Customs & Regulations 

Hojicha House is not held liable for additional taxes, duties or surcharges that may be payable on delivery in your country. The recipient is solely responsible for covering these costs. Please check the regulations in your country before placing your order. Orders abandoned at customs due to non-payment of taxes or duties are not eligible for a refund. 

Hojicha House is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia. 


Dispatch Information 

Orders are dispatched within 1 to 2 business days from the time they are placed. Please note that this does not include public holidays or weekends. 

If you are having issues with placing your order or do not see your country listed, contact us at hello@hojichahouse.com.au


Contact

If you have any questions about your order, please reach out at hello@hojichahouse.com.au or use our contact form. We’re always happy to help.