Privacy Policy and Terms of Use
At Hōjicha House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our website or providing your personal information, you consent to the practices described in this policy.
Privacy Policy
At Hōjicha House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our website or providing your personal information, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information: We may collect information such as your name, email address, postal address, phone number, and payment details when you place an order, sign up for our newsletter, or interact with our website.
1.2 Non-Personal Information: We may also collect data like your IP address, browser type, device, and browsing preferences to improve your experience on our site.
2. How We Use Your Information
Order Processing: To process and fulfill your orders and communicate with you about your purchase.
Marketing: With your consent, we may send newsletters, promotions, and updates. You can opt out at any time.
Website Improvement: To analyse usage, identify areas for improvement, and enhance the website experience.
3. How We Protect Your Information
We use reasonable measures to safeguard your data, including SSL encryption during transmission. While we take security seriously, no online system is completely secure.
4. Sharing Your Information
Third-Party Services: We may share your information with trusted partners who help us operate the site, process payments, or deliver orders.
Legal Requirements: We may disclose information if required by law or in response to legal requests.
5. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience. You can manage cookies via your browser settings.
6. Changes to This Policy
We may update this policy occasionally. The current version will always be available on our website.
Contact: For privacy questions, email us at hello@hojichahouse.com.au or use our contact form.
Terms & Conditions
By using this website or purchasing from Hōjicha House, you agree to the following terms.
1. Online Store Terms
You must be at least the age of majority in your state or country to purchase. Our products may not be used for illegal purposes, and you must not transmit harmful code, viruses, or malware.
2. General Conditions
We reserve the right to refuse service to anyone. Credit card information is encrypted, and content you provide (comments, suggestions) must not violate others’ rights.
3. Products & Orders
Tea is a food product and all sales are final. Due to FSANZ food safety requirements, consumable products cannot be returned once dispatched or delivered.
If your order is damaged, incorrect, or missing, contact us within 7 days for a replacement or refund.
We display product images as accurately as possible but cannot guarantee exact colour representation.
We may limit quantities or restrict sales to certain regions at our discretion.
4. Billing & Account Accuracy
You agree to provide current, complete, and accurate purchase information and update it as needed. We reserve the right to cancel or limit orders at our discretion.
5. Optional Tools & Third-Party Links
We may offer links to third-party websites or tools. We are not responsible for third-party content or services and make no warranties regarding them.
6. User Comments
Any ideas, suggestions, or feedback you submit may be used by us without obligation, compensation, or restriction, provided they do not violate the rights of others.
7. Limitation of Liability
Our service and products are provided "as is." We are not liable for indirect, incidental, or consequential damages arising from your use of our site or products.
8. Indemnification
You agree to indemnify and hold Hōjicha House harmless from claims arising from your breach of these terms or violation of any law.
9. Severability
If any provision is found unenforceable, it will not affect the remaining provisions.
10. Termination
We may terminate your access if you violate these terms. Obligations incurred prior to termination survive.
11. Governing Law
These terms are governed by the laws of Australia.
12. Changes to Terms
We may update these terms at any time. Continued use of our site constitutes acceptance of the changes.
Contact: For questions about these terms, email us at hello@hojichahouse.com.au or use our contact form.